How it works

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How to redeem your vouchers

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Congratulations on receiving hotel gift vouchers; we hope you have a marvellous break.

You can use your gift vouchers at our stay for accommodation and much more. 

Book your break away… 

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Book online or call the hotel of your choice [/pl_list_item]
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Take your vouchers with you and present them to reception on arrival (credit card is still required on check-in) [/pl_list_item]
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If you have several vouchers you can use them all at the same location or save some for next time! [/pl_list_item]
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Frequently Asked Questions

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[pl_accordion_item title=”Can I purchase vouchers for your hotels anywhere else?” ele_bg_hover_delay=”400″]

Yes, you can purchase vouchers directly from our website.

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[pl_accordion_item title=”How secure are the vouchers?” ele_bg_hover_delay=”400″]

Each Gift Voucher has a unique code, which is clearly printed on each voucher. This code is your guarantee of a genuine gift voucher. Each voucher must be presented at the hotel when voucher is being redeemed. Please keep the vouchers in a secure location. Once your voucher has been redeemed, the unique code is rendered invalid.

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Email

You have the option to select a .pdf version of your voucher to be sent to you or the recipient via e-mail or post. If sending by e-mail, please ensure you use the correct email address for the recipient.

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Vouchers by email

To ensure prompt delivery we suggest that you choose the e-mail option as you will receive your vouchers within minutes of confirming your order.

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[pl_accordion_item title=”Can I add a personal note to the voucher?” ele_bg_hover_delay=”400″]

Yes, you can add up to 50 words on the voucher for the recipient to see.

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[pl_accordion_item title=”Is there an expiry date on the vouchers?” ele_bg_hover_delay=”400″]
Yes, each voucher is valid for 2 years from the date of purchase, the expiry date is clearly printed on each voucher.[/pl_accordion_item]
[pl_accordion_item title=”Where can I redeem my Hotel Gift Vouchers?” ele_bg_hover_delay=”400″]

There are currently 40 great hotels and serviced apartment locations to choose from, from city centre budget hotels to luxurious resorts.

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[pl_accordion_item title=”How do I make a reservation?” ele_bg_hover_delay=”400″]

Click Book now or by phoning the hotel directly. Vouchers cannot be used if the reservation is made on a third party website or via a travel agent.

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[pl_accordion_item title=”How do I redeem my voucher?” ele_bg_hover_delay=”400″]

The vouchers should be presented on arrival at the hotel, as full or part payment for the stay. A valid credit card will also be required upon check in.

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[pl_accordion_item title=”Can I use my vouchers for other services in the hotel?” ele_bg_hover_delay=”400″]

Your gift vouchers can be redeemed towards all services in the hotel/apartments* including accommodation rates; cocktails in the bar; delicious dining; relaxing spa treatments; round of golf… whatever takes your fancy!

* Excludes goods/services provided by partner companies (e.g. website deposits/booking fees, taxis, visitor attractions, equipment hire, beauty products and cosmetics)

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[pl_accordion_item title=”If I don't use my full voucher, will I get change/refund on the balance?” ele_bg_hover_delay=”400″]
At this time change or refunds cannot be given. If you have several vouchers why not save some for your next break or perhaps enjoy a coffee and sandwich before you depart?[/pl_accordion_item]
[pl_accordion_item title=”What if I need to cancel my hotel reservation?” ele_bg_hover_delay=”400″]

Please contact your hotel/serviced apartments for any changes. Specific terms and conditions can be found on your confirmation email.[/pl_accordion_item]
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